Accessibility Statement

Last Updated: August 26, 2026

Vita Asana is operated by VITA ASANA SRL (“Vita Asana,” “we,” “us,” or “our”).

Vita Asana is committed to providing an accessible online experience. We are working to improve vita-asana.com so that as many people as reasonably possible, including individuals with disabilities, can:

  • Browse our website

  • Access product information

  • Navigate our content

  • Use website forms and controls

  • Select product options

  • Complete purchases

  • Access order information

  • Review our store policies

  • Contact customer support

Accessibility is an ongoing effort. We continue to consider accessibility as our website, content, technology, and customer needs evolve.

1. Our Accessibility Goal

We seek to design, operate, maintain, and improve our website in ways that support:

  • Clear and consistent navigation

  • Readable and understandable content

  • Keyboard navigation

  • Screen-reader compatibility

  • Visible keyboard focus

  • Browser zoom and text enlargement

  • Accessible forms and controls

  • Mobile and browser accessibility

  • Reasonable access to customer support

  • Equal opportunity to learn about and purchase our products

We recognize that accessibility requires continued review and improvement rather than a one-time website update.

2. Accessibility Standard

We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a guiding target for our ongoing accessibility work.

WCAG provides guidance for making digital content:

  • Perceivable

  • Operable

  • Understandable

  • Robust

This statement does not represent that every page, feature, application, file, or third-party service on our website has been independently certified or currently conforms fully to WCAG 2.2 Level AA.

Ecommerce websites contain dynamic content and rely on services and technologies that may change over time. As a result, some parts of our website may not always provide the same level of accessibility.

3. Accessibility Measures

Depending on the content and technology involved, our accessibility efforts may include:

  • Organizing content with clear headings and logical page structures

  • Maintaining consistent website navigation

  • Using readable typography and appropriate spacing

  • Supporting responsive layouts across desktop, tablet, and mobile devices

  • Providing alternative text for meaningful images where appropriate

  • Using descriptive links, buttons, labels, and controls

  • Seeking sufficient contrast between text and its background

  • Avoiding reliance on color alone to communicate essential information

  • Supporting keyboard navigation where technically available

  • Maintaining visible keyboard focus where supported

  • Providing understandable form instructions and error messages

  • Avoiding unnecessary flashing or rapidly moving content

  • Supporting browser zoom, text enlargement, and content reflow

  • Providing captions, transcripts, or text alternatives for relevant media where reasonably practicable

  • Reviewing important customer journeys for accessibility barriers

  • Considering accessibility when selecting and configuring Shopify applications and third-party services

The availability and effectiveness of a particular accessibility feature may depend on the browser, device, operating system, assistive technology, Shopify functionality, or third-party application involved.

4. Assistive Technologies and Compatibility

We aim for our website to work with current versions of commonly used:

  • Screen readers

  • Screen magnifiers

  • Speech-recognition tools

  • Keyboard-only navigation

  • Browser zoom functions

  • Operating-system accessibility features

  • Desktop and mobile browsers

  • Desktop computers, tablets, and smartphones

Assistive technologies, browsers, operating systems, and devices can operate differently and may apply their own accessibility settings.

We cannot guarantee identical functionality or presentation across every device, browser, operating system, extension, assistive technology, software version, or individual configuration.

5. Third-Party Content and Services

The Vita Asana website is hosted through Shopify and may include third-party technologies supporting functions such as:

  • Storefront operation

  • Checkout

  • Payment processing

  • Customer accounts

  • Fraud prevention

  • Shipping and order tracking

  • Product reviews

  • Customer support and chat

  • Analytics

  • Marketing

  • Embedded media

  • Privacy controls

Some parts of these services are controlled and updated by their respective providers. We consider accessibility when selecting and configuring services where reasonably practicable and continue to monitor integrations that form part of the customer experience.

If a third-party service creates an accessibility barrier, we may, where practical:

  • Investigate the issue

  • Adjust available configuration settings

  • Report the issue to the relevant provider

  • Provide reasonable assistance

  • Offer another way to access the information or service

  • Replace or update the service when appropriate and reasonably practicable

Third-party involvement does not prevent you from contacting Vita Asana for help.

6. Possible Accessibility Limitations

Despite our efforts, some content or features may not yet provide an ideal accessibility experience. Possible limitations may include:

  • Older content awaiting review

  • Product images or information supplied by third parties

  • Images containing embedded text

  • Dynamic ecommerce features

  • Shopify applications and integrations

  • Embedded videos or other media

  • Automatically generated content

  • Downloadable materials

  • Checkout or payment-provider interfaces

  • Browser-specific behavior

  • Temporary issues introduced by website, theme, or application updates

The presence of a limitation does not mean that we consider it unimportant. We welcome reports that help us identify and prioritize accessibility improvements.

7. Accessibility Assistance

If you experience difficulty accessing any part of our website, please contact us.

Where reasonably practicable, we can help you:

  • Locate product or policy information

  • Understand product details

  • Navigate the website

  • Understand a form requirement or error

  • Select product options

  • Access information concerning an order

  • Understand shipping, return, refund, or payment procedures

  • Request information in an alternative format

  • Investigate a reported accessibility barrier

  • Identify another practical method of communication

Accessibility assistance is available without an additional service charge.

Alternative assistance is intended to provide timely access while we investigate barriers. It does not replace our ongoing efforts to improve the accessibility of the website itself.

For payment and account security, please do not send complete payment-card numbers, card security codes, passwords, banking credentials, or one-time authentication codes by email or through our contact form.

Our customer-support team cannot request or accept this information. Where secure checkout is required, we may help explain or navigate the process without bypassing applicable security and identity-verification controls.

8. Reporting an Accessibility Barrier

To report an accessibility problem or request assistance, contact us through any of the following:

Suggested subject line: Accessibility Assistance – Vita Asana

To help us investigate, you may provide as much of the following information as you are comfortable sharing:

  • The webpage, product, form, or feature involved

  • The website address or URL

  • A description of the difficulty encountered

  • The action you were attempting to complete

  • Your device and browser, if known

  • The assistive technology used, if applicable

  • The date and approximate time of the issue

  • Any relevant screenshot or error message

  • The alternative format or assistance that would be helpful

You do not generally need to provide information about a disability, medical condition, medical history, or diagnosis to report an accessibility barrier.

Please do not include unnecessary sensitive information or complete payment credentials.

Personal information submitted in connection with an accessibility request will be handled as described in our Privacy Policy.

9. Response to Accessibility Requests

We aim to acknowledge accessibility inquiries within our normal customer-support response period of 24–48 hours on business days.

Some matters may require additional time because of:

  • The nature or complexity of the issue

  • The need to reproduce and investigate the problem

  • Third-party application involvement

  • Shopify or payment-provider functionality

  • Security and privacy requirements

  • The availability of an appropriate alternative format

  • The time needed to implement and test a correction

Where an immediate technical correction is not reasonably available, we will consider whether the requested information, service, or assistance can be provided through another practical method.

Submitting an accessibility report does not guarantee that every requested technical change or format can be provided. We will, however, review accessibility requests in good faith and seek a reasonable response where practicable.

10. Alternative Formats

Where reasonably practicable, you may request important Vita Asana information in an alternative accessible format.

This may include information concerning:

  • A product

  • An order

  • Shipping or tracking

  • Returns and refunds

  • Payment procedures

  • Privacy practices

  • Website policies

  • Customer-support instructions

Depending on the request and the material involved, an alternative may be provided through:

  • Plain-text email

  • Telephone assistance

  • A simplified written explanation

  • Another reasonably available format

Providing information in another format does not change the substantive product specifications, safety instructions, terms, conditions, or limitations contained in the original material.

11. Ongoing Review and Improvement

We continue to consider areas such as:

  • Navigation and heading structure

  • Keyboard accessibility

  • Focus order and visibility

  • Color contrast

  • Image descriptions

  • Form labels, instructions, and error messages

  • Mobile usability

  • Screen-reader compatibility

  • Product and policy content

  • Variant selection, pricing, cart, and checkout interactions

  • Third-party applications

  • Customer-support access

Accessibility improvements may be introduced through website maintenance, content revisions, theme updates, application changes, or customer feedback.

12. Changes to This Accessibility Statement

We may update this Accessibility Statement to reflect changes to our website, accessibility practices, applicable standards, legal requirements, Shopify functionality, third-party technologies, or business operations.

The current version will be published on this page with a revised “Last Updated” date.

13. Contact Information

Additional business and support information is available on our Contact Information page.

  • Store Name: Vita Asana

  • Company Name: VITA ASANA SRL

  • Company Number: 40630208

Company Address

VITA ASANA SRL
Str. Izvoarelor nr. 10
Sângeorz-Băi, Bistrița-Năsăud, 425300
Romania

U.S. Fulfillment & Returns Address

12900 W Airport Blvd
Sugar Land, TX 77478
United States

Accessibility and Customer-Support Inquiries

Customer Service Hours

  • Monday–Friday: 9:00 a.m.–5:00 p.m. Eastern Time

  • Saturday–Sunday: Closed

Our customer-support team generally responds within 24–48 hours on business days.