Disclaimer

Last updated: August 26, 2026

This notice applies to the website, online store, products, product information, guides, frequently asked questions, customer reviews, and related services provided under the name Vita Asana and operated by VITA ASANA SRL (“Vita Asana,” “we,” “us,” or “our”).

It should be read together with our Terms of Service, Return and Refund Policy, Shipping Policy, and any instructions, warnings, limitations, or safety information supplied with a product.

Nothing in this notice excludes or limits any consumer right, product-safety obligation, express warranty, remedy, or liability that cannot lawfully be excluded or limited.

1. General Website Information

Content available through Vita Asana is provided for general informational and commercial purposes. This may include:

Product descriptions and specifications
Photographs, videos, diagrams, and illustrations
Usage explanations
Frequently asked questions
Guides and educational materials
Product comparisons
Assembly, cleaning, and maintenance information
Customer reviews and feedback

We take reasonable steps to keep this information accurate and current. However, website content may occasionally contain typographical errors, technical errors, omissions, delayed updates, or information affected by product, supplier, packaging, or manufacturing changes.

Where website information conflicts with an official product label, safety warning, instruction manual, or other information supplied with the product, follow the product-specific information and contact us for clarification.

2. General Consumer and Wellness Products

Unless a product page expressly and lawfully states otherwise, products sold through Vita Asana are offered as general consumer products intended for purposes such as:

Fitness and movement
Mobility
Relaxation and recovery routines
Physical comfort
Personal care
Wellness monitoring
Sleep-related routines
Everyday household use

A product should not automatically be assumed to be a medical device or medical treatment merely because it relates to massage, heat, light, vibration, electrical stimulation, monitoring, exercise, posture, sleep, relaxation, recovery, or physical comfort.

A product’s intended purpose, regulatory status, warnings, contraindications, and permitted claims may differ from one product to another.

Review the applicable product page, packaging, labels, instructions, and warnings before purchasing or using a product.

3. No Medical Advice or Treatment Claims

Nothing published through Vita Asana constitutes or should be interpreted as:

Medical advice
A medical diagnosis
Treatment or rehabilitation guidance
A prescription
Clinical advice
A substitute for professional healthcare
A recommendation to begin, discontinue, or replace medical treatment

Unless a specific claim is expressly stated, appropriately substantiated, and lawfully permitted for the applicable product, products sold through Vita Asana are not represented as being intended to diagnose, treat, cure, mitigate, or prevent a disease or medical condition.

General references to comfort, relaxation, massage, heat, light, movement, recovery routines, circulation, fitness, posture, sleep, stress, or wellness do not guarantee a medical, clinical, or therapeutic result.

A disclaimer does not replace the need for accurate and properly supported product claims. Product descriptions and advertising should be understood according to the specific information provided for the applicable product.

Our customer-support representatives may explain listed product features and specifications, but they cannot diagnose a condition, determine medical suitability, or recommend treatment.

4. Consult a Qualified Healthcare Professional

Consult an appropriately qualified healthcare professional before using a product if you:

Have an existing medical condition
Have an injury or unexplained pain
Are pregnant or may be pregnant
Recently underwent surgery
Have an implanted electronic or medical device
Have a heart or circulatory condition
Have reduced sensation
Have impaired mobility or balance
Have a skin condition, open wound, inflammation, or infection
Take medication that may affect circulation, sensation, balance, alertness, or skin sensitivity
Are receiving medical treatment, physiotherapy, or rehabilitation
Are uncertain whether a product is appropriate for you

This list is not exhaustive. Advice from an appropriately qualified healthcare professional should take priority over general information made available through Vita Asana.

5. Medical Emergencies

Vita Asana does not provide emergency assistance, medical triage, clinical support, crisis response, or emergency monitoring.

Do not rely on our website, products, customer-support team, email address, telephone line, or contact form during a medical emergency.

If you experience severe pain, chest pain, difficulty breathing, loss of consciousness, a serious allergic reaction, electrical injury, a serious burn, or another urgent health or safety concern, stop using the product and call 911 or seek appropriate emergency assistance.

6. Product Suitability

Before purchasing or using a product, review whether it is suitable for your intended use, physical condition, experience level, available space, home environment, electrical supply, and ability to assemble, operate, and maintain it safely.

Review all available:

Product dimensions and measurements
Weight, size, age, and capacity limits
Electrical and charging requirements
Materials
Compatibility information
Modes, settings, and operating times
Assembly or installation requirements
Safety warnings and contraindications
Included components

You may contact us before purchasing if you require clarification concerning a listed product specification. Customer support cannot determine whether a product is medically suitable for an individual customer.

7. Safe and Proper Use

Products must be used only for their intended purpose and in accordance with all supplied instructions, labels, warnings, limitations, and safety precautions.

Where applicable, you should:

Assemble and install the product correctly
Use it on a suitable, dry, flat, and stable surface
Remain within all stated weight, size, age, time, temperature, and capacity limits
Inspect the product before use
Use appropriate supervision
Keep the product clean and properly stored
Use only compatible accessories, batteries, chargers, and power supplies
Disconnect electrical products before cleaning or maintenance when instructed
Keep products away from children, pets, moisture, excessive heat, or other hazards where instructed

Do not modify a product, bypass its safety features, attempt an unauthorized repair, or continue using a product that appears damaged, unstable, unusually hot, electrically unsafe, or abnormal in sound, smell, or operation.

Stop using a product if it causes pain, numbness, irritation, dizziness, weakness, overheating, or another unexpected reaction.

Improper assembly, installation, use, cleaning, repair, alteration, maintenance, or storage may create safety risks and may affect return or warranty eligibility, subject to applicable law and our Return and Refund Policy.

8. Electrical, Battery, Heat, Light, Vibration and Exercise Products

Products involving electricity, batteries, heat, light, vibration, massage, electrical stimulation, or exercise equipment require particular care.

Where applicable:

Use only the specified power supply, charger, or battery
Inspect cables, plugs, batteries, and electrical components before use
Do not use electrical products near water unless expressly designed for that purpose
Do not cover vents or operate a product in a way that may cause overheating
Do not exceed recommended intensity, temperature, resistance, duration, or weight limits
Do not use the product on injured, infected, inflamed, or numb areas unless an appropriately qualified professional confirms that it is suitable
Consult an appropriately qualified professional before using electrical-stimulation products if you have an implanted electronic or medical device
Place exercise equipment on an appropriate surface with sufficient clear space
Use safety supports, handles, guards, or supervision where instructed

Product-specific instructions and warnings take priority over this general guidance.

9. Individual Results

Individual experiences may vary according to factors such as:

Frequency and duration of use
Product settings and intensity
Technique and correct operation
Physical condition and experience level
Personal sensitivity
Lifestyle and environment
Compliance with instructions
Individual expectations

Unless a specific written guarantee is expressly provided for a particular product, Vita Asana does not guarantee a particular medical, therapeutic, fitness, recovery, comfort, sleep, appearance, or wellness result.

A personal experience reported by one customer does not establish the result another customer should expect.

10. Customer Reviews and Testimonials

Product reviews displayed through Vita Asana are submitted in connection with customer orders and reflect the opinions and individual experiences of the reviewers.

Reviews and testimonials:

Do not represent guarantees
May not reflect the experience of every customer
Do not constitute medical or professional advice
Do not establish that a product can diagnose, treat, cure, mitigate, or prevent a medical condition
Do not replace accurate and properly supported product information

We may moderate or remove content that appears fraudulent, deceptive, unlawful, abusive, irrelevant, unrelated to a genuine customer experience, or inconsistent with applicable review standards.

We do not remove a genuine review solely because it is negative or critical.

Where a review, endorsement, or other promotional statement involves a material connection that must be disclosed, the applicable connection will be identified as required.

11. Product Images, Videos and Illustrations

Product photographs, lifestyle scenes, videos, illustrations, diagrams, infographics, and demonstrations are provided to help explain a product and its intended general use.

Unless expressly stated:

Decorative and background items are not included
Lifestyle environments are illustrative
Product dimensions should be confirmed using the listed measurements
Colors may vary because of lighting, photography, device displays, or screen settings
Demonstrated use does not establish suitability for every person
Visual effects do not constitute scientific or clinical evidence
Highlighted, illuminated, animated, or illustrated body areas are used to communicate general product features and should not be interpreted as proof of a biological or medical effect

Package contents are limited to the items expressly identified on the applicable product page.

Minor differences in appearance, packaging, labeling, measurements, or cosmetic details may occur because of manufacturing tolerances, production batches, supplier updates, or packaging changes.

Nothing in this section limits your rights if a product is defective, unsafe, materially misdescribed, damaged upon arrival, or materially different from the product ordered.

12. Third-Party Information and Services

Vita Asana may reference or integrate information and services provided by third parties, including Shopify, payment providers, shipping carriers, tracking services, product suppliers, manufacturers, review platforms, applications, and external websites.

Third parties may maintain their own terms, policies, instructions, representations, and security practices.

We do not control independently operated third-party services and cannot guarantee that third-party information will always be complete, current, available, or error-free.

A link, integration, or reference does not necessarily mean that Vita Asana endorses every statement, product, service, or practice of the third party.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

13. Product Warranties and Liability

A product-specific warranty applies only where its duration, coverage, limitations, and claim procedure are expressly stated on the applicable product page or in written warranty information supplied with the product.

Nothing in this notice excludes or limits:

An express written warranty supplied for a particular product
An implied warranty that cannot lawfully be excluded
Mandatory consumer rights
Product-safety obligations
Remedies concerning products that are defective, unsafe, or materially misdescribed
Any right or liability that applicable law does not permit us to exclude or limit

To the fullest extent permitted by applicable law, VITA ASANA SRL and its employees, contractors, agents, licensors, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from:

Reliance on general website information
Use contrary to product instructions or warnings
Improper assembly, installation, maintenance, cleaning, or storage
Unauthorized modification, disassembly, or repair
Use of incompatible accessories, batteries, chargers, or power supplies
Exceeding stated product limits
Use for an unintended purpose
Independently operated third-party services

Where liability cannot be excluded but may lawfully be limited, it will be limited as described in our Terms of Service.

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence where it cannot be limited, mandatory product liability, mandatory product-safety obligations, death or personal injury where liability cannot legally be excluded, or non-waivable consumer rights.

14. Applicable Store Policies

Use of the website and purchases through Vita Asana are also governed, where applicable, by:

Where this notice conflicts with a mandatory legal requirement, the mandatory requirement will apply.

Where it conflicts with a more specific policy concerning an order, payment, shipment, return, refund, or privacy matter, the applicable specialized policy will generally control, subject to applicable law.

15. Changes to This Notice

We may update this notice to reflect changes to our products, website content, safety information, business practices, service providers, or applicable legal requirements.

The current version will be published on this page with a revised “Last updated” date.

The version in effect when a product was purchased will generally apply to that purchase, except where a later change is required by law, reflects updated safety information, or is more favorable to the customer.

16. Product-Safety Concerns

Has caused an injury
Has overheated
Has emitted smoke, sparks, or a burning smell
Has suffered an electrical or battery failure
Has presented an unexpected mechanical hazard
Contains a damaged safety component
May otherwise present a safety concern

Stop using the product. Where it is safe to do so, disconnect it from power and retain the product, packaging, components, and relevant documentation.

Do not repair, alter, dismantle, discard, donate, or return the product unless required for immediate safety or instructed by Vita Asana or an appropriate authority.

When reporting a concern, include your order number, product name, description of the issue, relevant photographs or video, and any available serial, batch, or barcode information.

During an emergency, seek appropriate emergency assistance before contacting Vita Asana.

17. Contact Information

Store Name: Vita Asana
Company Name: VITA ASANA SRL
Company Number: 40630208
Company Address: Str. Izvoarelor nr. 10, Sângeorz-Băi, Bistrița-Năsăud, 425300, Romania
Warehouse Address: 12900 W Airport Blvd, Sugar Land, TX 77478, United States (U.S. Fulfillment & Returns Address)
Email: contact@vita-asana.com
Phone Number: +1 (325) 275-0218
Contact Form: Click Here

Customer Service Hours

Monday–Friday:
9:00 a.m.–5:00 p.m. Eastern Time

Saturday–Sunday:
Closed

Response Time: Our customer support team generally responds within 24–48 hours on business days.

Returns must not be sent to the warehouse address without prior written authorization and the correct return instructions for the applicable order. Review our Return and Refund Policy before sending any product.