Legal notice

Last updated: August 26, 2026

This website and online store are operated under the store name Vita Asana by VITA ASANA SRL.

This notice identifies the business responsible for www.vita-asana.com and provides information about the operation, ownership, and permitted use of the website.

Access to and use of this website are also governed by our Terms of Service and the other policies referenced below.

Nothing in this notice excludes or limits any consumer right, product-safety obligation, remedy, or liability that cannot lawfully be excluded or limited.

1. Business Information

  • Store Name: Vita Asana

  • Company Name: VITA ASANA SRL

  • Company Number: 40630208

  • Company Address: Str. Izvoarelor nr. 10, Sângeorz-Băi, Bistrița-Năsăud, 425300, Romania

  • Warehouse Address: 12900 W Airport Blvd, Sugar Land, TX 77478, United States (U.S. Fulfillment & Returns Address)

  • Email: contact@vita-asana.com

  • Phone Number: +1 (325) 275-0218

  • Contact Form: Click Here

Customer Service Hours

Monday–Friday:
9:00 a.m.–5:00 p.m. Eastern Time

Saturday–Sunday:
Closed

Response Time: Our customer support team generally responds within 24–48 hours on business days.

Additional company and customer-support details are available through our Contact Information.

2. Business Activities

Vita Asana operates as an online retail store serving customers at eligible addresses within the United States.

The products offered through the website focus on areas including fitness, mobility, relaxation, recovery routines, physical comfort, personal care, wellness monitoring, hydration, and everyday home use.

VITA ASANA SRL manages the Vita Asana website, product listings, customer transactions, customer service, store policies, and related commercial operations.

Vita Asana does not operate a physical retail store, public showroom, medical clinic, rehabilitation facility, or treatment center.

Products are sold directly to consumers through www.vita-asana.com.

3. U.S. Fulfillment Operations

Orders may be processed through Vita Asana’s U.S. warehouse and authorized domestic or international fulfillment partners. The fulfillment route may vary depending on the product, inventory availability, and delivery destination.

Vita Asana’s U.S. fulfillment network includes:

Vita Asana U.S. Fulfillment & Returns Address
12900 W Airport Blvd
Sugar Land, TX 77478
United States

This is a logistics and returns-processing facility. It is not a retail store, public showroom, corporate office, customer-service office, or location open to customer visits.

Customers must not visit this facility or send products to it without prior written return authorization and specific return instructions from Vita Asana.

Depending on the product, fulfillment route, and reason for return, an approved return may be assigned to another authorized processing location.

Shipping and returns are governed by our Shipping Policy and Return and Refund Policy.

VITA ASANA SRL remains responsible for customer transactions, order fulfillment, customer service, authorized returns, refunds, and the application of Vita Asana’s store policies.

4. Ecommerce Platform

The Vita Asana online store is hosted through Shopify, which provides the ecommerce platform and related technology used to operate the website and support functions such as storefront hosting, checkout, payment processing, customer accounts, order management, and platform security.

Purchases made directly through Vita Asana are transactions with VITA ASANA SRL, not with Shopify.

Shopify, payment providers, and other independently operated services may maintain their own terms, privacy practices, and security procedures.

Payment practices are described in our Payment Policy, while the handling of personal information is explained in our Privacy Policy.

5. Product Purpose and Website Information

Unless a product page expressly states otherwise, products sold through Vita Asana are general consumer products intended for fitness, comfort, relaxation, recovery routines, personal care, wellness monitoring, or household use.

References to massage, heat, light, exercise, posture, mobility, relaxation, recovery, sleep, or wellness describe the intended features or general uses of a product. They should not automatically be interpreted as claims that a product diagnoses, treats, cures, or prevents a disease or medical condition.

Website content is provided for general informational and commercial purposes and does not constitute medical advice, diagnosis, treatment guidance, legal advice, or another form of professional advice.

Customers should review the applicable product description, specifications, instructions, warnings, and limitations before purchasing or using a product.

Additional information is available in our Disclaimer and Terms of Service.

6. Product Information and Availability

We take reasonable steps to keep product and website information accurate and current. However, information may occasionally contain errors, omissions, or outdated details relating to:

  • Product descriptions and specifications

  • Measurements and dimensions

  • Materials and package contents

  • Product images and colors

  • Compatibility

  • Prices and promotions

  • Inventory and availability

  • Shipping estimates

Product appearance may vary slightly because of photography, lighting, screen settings, manufacturing batches, or minor production variations.

Where a product-specific warranty applies, its duration, coverage, limitations, and claim procedure will be stated on the relevant product page or in separate written warranty information supplied with that product.

Product reviews displayed on the website reflect feedback submitted in connection with customer orders. Reviews describe individual experiences and do not guarantee that every customer will experience the same result.

7. Intellectual Property

Unless otherwise stated, website content is owned by, licensed to, commissioned for, or otherwise lawfully used by VITA ASANA SRL.

This may include:

  • The Vita Asana name, logo, and brand elements

  • Product descriptions and website text

  • Photographs, product images, and videos

  • Illustrations, graphics, and icons

  • Website layouts and page designs

  • Marketing and downloadable materials

  • Software, code, and original content arrangements

Third-party names, trademarks, images, software, and other materials remain the property of their respective owners.

You may access and use the website for lawful personal shopping and informational purposes. Unless permitted by applicable law or expressly authorized by us in writing, website content must not be copied, reproduced, republished, redistributed, or used for unauthorized commercial purposes.

Purchasing a physical product does not transfer intellectual-property rights in Vita Asana’s website, branding, product photography, descriptions, or marketing materials.

8. Permitted Website Use

You must not use the website in a way that:

  • Violates applicable law

  • Facilitates fraud or deception

  • Infringes intellectual-property, privacy, or other legal rights

  • Introduces malware or harmful code

  • Attempts unauthorized access to accounts or systems

  • Interferes with website security or operation

  • Collects customer or website data without authorization

  • Misrepresents identity or payment authorization

  • Abuses promotions, reviews, returns, refunds, or payment-dispute procedures

  • Impersonates Vita Asana or its representatives

We may restrict access where reasonably necessary to protect the website, customers, service providers, or other parties, prevent fraud or abuse, comply with applicable law, or enforce our policies.

Nothing in this section restricts a lawful customer complaint, genuine review, legitimate payment dispute, report to an authority, or exercise of a non-waivable legal right.

9. External Links and Third-Party Services

The website may contain links to or integrations with independently operated services, including payment providers, digital wallets, shipping carriers, tracking services, analytics providers, advertising platforms, review platforms, social-media services, customer-support services, and Shopify applications.

Third-party services may be governed by their own terms, policies, and security practices.

A link, integration, or reference does not necessarily mean Vita Asana endorses every product, statement, or practice of the third party.

We are not responsible for the content, accuracy, availability, security, or privacy practices of independently operated third-party services, except where responsibility cannot lawfully be excluded.

10. Website Availability and Security

We take reasonable steps to maintain the availability, security, and functionality of the Vita Asana website.

However, website access or functionality may occasionally be affected by maintenance, platform updates, technical issues, provider outages, security measures, operational changes, or circumstances outside our reasonable control.

Customers are responsible for protecting their devices, email accounts, passwords, networks, and customer-account credentials.

Our handling of personal information is described in the Privacy Policy and Cookie Policy.

11. Applicable Store Policies

Your use of the website and purchases made through Vita Asana are also governed, where applicable, by:

Where two documents address the same matter, the policy dealing specifically with that subject will control. Product-specific written instructions, warnings, and warranty terms will control where they are more specific to the applicable product.

Mandatory applicable law will prevail where it conflicts with a provision of a store policy.

12. Governing Law

This notice and the general operation of the Vita Asana website are governed by the laws of Romania, without regard to conflict-of-law principles.

Contractual matters relating to purchases are governed by the dispute-resolution and governing-law provisions contained in our Terms of Service.

Nothing in this section deprives a customer of mandatory consumer protections, a right that cannot lawfully be waived, the right to contact a regulator or consumer-protection authority, a legitimate payment-provider remedy, or access to another forum where applicable law requires it.

13. Changes to This Notice

We may update this notice to reflect changes to our website, business operations, products, fulfillment arrangements, service providers, or applicable legal requirements.

The current version will be published on this page with a revised “Last updated” date.

Changes will apply prospectively from publication unless applicable law requires another form of notice or consent.

14. Legal and Compliance Inquiries

For legal, intellectual-property, privacy, compliance, or general business inquiries, contact us through:

When contacting us, include a clear explanation of the matter and any relevant order numbers, website links, documents, or supporting information.

Do not send complete payment-card numbers, card security codes, account passwords, banking passwords, or other unnecessary sensitive credentials by email or through the contact form.

15. Contact Information

  • Store Name: Vita Asana

  • Company Name: VITA ASANA SRL

  • Company Number: 40630208

  • Company Address: Str. Izvoarelor nr. 10, Sângeorz-Băi, Bistrița-Năsăud, 425300, Romania

  • Warehouse Address: 12900 W Airport Blvd, Sugar Land, TX 77478, United States (U.S. Fulfillment & Returns Address)

  • Email: contact@vita-asana.com

  • Phone Number: +1 (325) 275-0218

  • Contact Form: Click Here

Customer Service Hours

Monday–Friday:
9:00 a.m.–5:00 p.m. Eastern Time

Saturday–Sunday:
Closed

Response Time: Our customer support team generally responds within 24–48 hours on business days.

© 2026 VITA ASANA SRL. All rights reserved.