Shipping policy

Last updated: August 26, 2026

Vita Asana is operated by VITA ASANA SRL (“Vita Asana,” “we,” “us,” or “our”).

This Shipping Policy applies to products purchased directly through www.vita-asana.com.

This policy should be read together with our:

Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded or restricted.

Shipping at a Glance

Shipping destination: Eligible United States addresses
Standard shipping cost: Free on eligible orders
Daily order cutoff: 12:00 p.m. Eastern Time
Processing time: 0–2 business days
Estimated transit time: 7–9 business days
Estimated total delivery time: 7–11 business days
Tracking activation: Tracking may require 24–72 hours to show movement
Business days: Monday–Friday, excluding applicable public holidays and warehouse or carrier closures
Delivery dates: Estimates unless Vita Asana expressly confirms a guaranteed date in writing

The complete conditions and exceptions are explained below.

1. Shipping Destinations

Vita Asana currently ships only to eligible addresses within the United States.

We do not ordinarily ship to:

Locations outside the United States
P.O. boxes
APO, FPO, or DPO addresses
U.S. territories unless availability is expressly shown during checkout
Locations where carrier service is restricted or unavailable

Certain oversized, heavy, restricted, or specially handled products may not be deliverable to every U.S. ZIP code.

Shipping availability may depend on:

Product type
Package dimensions and weight
Warehouse availability
Carrier restrictions
Delivery location
Building or property access
Applicable transportation or safety restrictions

If we cannot fulfill an order to the address provided, we will contact you using the information associated with the order.

2. Fulfillment Network

Vita Asana operates through a U.S. fulfillment network that includes our facility at:

12900 W Airport Blvd
Sugar Land, TX 77478
United States

Depending on the product, inventory location, and delivery destination, an order may be prepared and dispatched by:

Our U.S. fulfillment facility
An authorized U.S. warehouse
An authorized domestic or international fulfillment partner
A product supplier or distribution partner
Another authorized logistics provider

The fulfillment location or shipping origin shown in tracking may therefore vary by product and order.

Products within the same order may be dispatched from different facilities. VITA ASANA SRL remains the seller and responsible customer-service party regardless of which authorized partner assists with fulfillment or delivery.

Our U.S. facility and U.S. customer market do not, by themselves, mean that every product was manufactured in the United States.

3. Shipping Costs and Import Charges

Vita Asana provides Free Standard Shipping at $0.00 USD on eligible orders delivered to supported U.S. addresses.

If a product, destination, or optional shipping service is not eligible for free standard shipping, the applicable charge will be displayed before the order is submitted.

The shipping method, price, and delivery estimate displayed during checkout for a particular order will control if they differ from the general information in this policy.

Eligible U.S. orders are shipped on a duty-paid basis. Customers should not be asked to pay separate customs duties, import taxes, brokerage charges, or carrier handling fees upon delivery.

If a carrier or another party unexpectedly requests an import-related payment, contact us through our Contact Us page before making the payment so that we can investigate.

Applicable sales tax, where required, will be calculated and displayed during checkout.

4. Order Cutoff and Processing Time

Our daily order cutoff is:

12:00 p.m. Eastern Time

Orders submitted before the cutoff may begin processing on the same business day. Orders submitted after the cutoff generally begin processing on the following business day.

Our standard processing time is:

0–2 business days

Processing may include:

Payment authorization
Fraud and security screening
Address verification
Inventory allocation
Product preparation
Packaging
Shipping-label generation
Transfer to the carrier

Creating a shipping label does not necessarily mean that the package has been physically transferred to or accepted by the carrier.

Processing time ends when the package is handed to or accepted by the carrier. Estimated transit time begins after carrier acceptance.

5. Business Days

For processing and delivery estimates, business days are Monday through Friday.

Business days do not include:

Saturdays
Sundays
U.S. federal public holidays
Days on which the applicable warehouse or carrier is closed
Emergency or operational closure days

An order placed after the daily cutoff, on a weekend, or on a non-processing day will generally begin processing on the next applicable business day.

A carrier may deliver on a weekend or holiday in some locations. This does not change the business-day calculation used for our processing estimates.

6. Estimated Delivery Times

Free Standard Shipping normally follows this estimated schedule:

Processing: 0–2 business days
Transit after dispatch: 7–9 business days
Estimated total: 7–11 business days

The estimated total consists of processing time plus carrier transit time.

These estimates apply to properly completed orders that do not require additional address, payment, or security verification.

Delivery estimates may be affected by:

Order-submission time
Payment or fraud verification
Product and warehouse availability
Delivery destination
Carrier operations
Severe weather
Peak shopping periods
Public holidays
Building or property access restrictions
Incorrect or incomplete addresses
Transportation or supply-chain interruptions
Events outside our reasonable control

Unless expressly confirmed otherwise in writing, processing, dispatch, transit, and delivery dates are estimates rather than guaranteed dates.

An estimated delivery range does not guarantee that a package will arrive at the earliest point in that range.

7. Pre-Dispatch Delays

We maintain processes intended to provide a reasonable basis for the shipping timeframe shown when an order is placed.

If we determine that we cannot physically dispatch an order within the represented timeframe, we will take the steps required by applicable law. Depending on the circumstances, this may include:

Notifying you of the delay
Providing a revised estimated shipping date
Requesting your consent to the revised timeframe
Giving you the option to cancel the affected unshipped product
Cancelling the affected product and issuing a full refund

If consent to the delay is required and is not obtained, the affected unshipped product will be cancelled and refunded.

A legally required refund for an unshipped product will be initiated to the original payment method and will include the applicable amount paid for the cancelled product and any associated shipping service.

If a further delay occurs after you accepted a revised shipping date, we will provide another notice and obtain any additional consent required by law.

8. Carrier Delays After Dispatch

A carrier delay after a package has been physically dispatched does not automatically cancel the order.

Carrier delays may result from:

Network congestion
Severe weather
Peak demand
Transportation disruptions
Road closures
Incorrect routing
Missed or delayed scans
Local delivery conditions
Building-access problems
Other carrier-related events

Tracking has not updated for an unusual period
The package has exceeded the estimated delivery range
The carrier reports a delivery exception
You receive conflicting delivery information

We may review the tracking history, contact the fulfillment partner or carrier, and begin an investigation.

If a package is confirmed lost before delivery, we will offer an appropriate resolution, which may include a replacement shipment or a refund to the original payment method.

9. Tracking Your Order

After a package has been dispatched, we will generally send a shipping-confirmation email containing the available tracking information.

You can also review available shipment updates through our Track Your Order page.

Tracking may require 24–72 hours to begin showing movement after:

A shipping label is created
The package is prepared
The package is transferred to the carrier
The carrier performs its first physical scan

Tracking may occasionally update late, show scans out of sequence, or temporarily display limited information because of carrier-system delays.

Please monitor the email address provided with your order and contact us promptly if the tracking information appears unusual.

10. Multiple Packages and Split Shipments

An order containing multiple products may be fulfilled from more than one facility or sent in separate packages.

As a result:

Products may arrive on different dates.
More than one tracking number may be issued.
Different carriers may handle different packages.
One package may arrive while another remains in transit.
A partial delivery does not necessarily mean that the remaining products were cancelled or lost.

Review all tracking numbers associated with the order before reporting missing merchandise.

You will not be charged an additional shipping fee solely because Vita Asana divides an order into multiple shipments.

A single order cannot be divided between multiple delivery addresses. Place separate orders when products need to be delivered to different addresses.

11. Carriers and Delivery Partners

Depending on availability, product type, package size, and destination, we may use:

UPS
FedEx
USPS
Regional carriers
Local last-mile delivery providers
Other authorized transportation providers

We cannot guarantee that a particular carrier will be used unless it is expressly identified as part of a shipping service during checkout.

A carrier may transfer a package to another authorized carrier or local delivery provider for final delivery. The carrier name shown in tracking may therefore change during transit.

12. Accurate Shipping Information

You are responsible for providing complete and accurate delivery information, including:

Recipient’s full name
Street number and street name
Apartment, unit, or suite number
City, state, and ZIP code
Telephone number
Gate, building, or access information
Relevant delivery instructions

Review information automatically supplied by PayPal, Apple Pay, Google Pay, your browser, or another digital wallet before submitting the order.

An address change cannot be guaranteed after:

Fulfillment begins
Inventory is allocated
A shipping label is generated
The package is packed
The package is physically transferred to the carrier

An address change is effective only after Vita Asana confirms it in writing.

If an incorrect or incomplete address supplied by the customer causes a package to be returned, held, or classified as undeliverable, reasonable and documented address-correction, return-to-sender, or reshipment costs may apply where permitted by law. We will explain any applicable charge before reshipping the order.

If Vita Asana or an authorized fulfillment partner caused the address error, Vita Asana will cover the reasonable cost of correcting it.

13. Cancellations and Refused Deliveries

Routine cancellation requests cannot be guaranteed once fulfillment has begun. A cancellation is effective only after Vita Asana confirms it in writing.

This does not limit your right to cancel an unshipped order where Vita Asana cannot meet the represented shipping timeframe and cancellation is available or required by law.

If cancellation is no longer possible because the package has been dispatched, an eligible product may be returned after delivery under our Return and Refund Policy.

Refusing delivery does not automatically cancel an order and is not a substitute for requesting an authorized return.

A refused package may be delayed, returned to an unsuitable facility, or incur carrier charges. Refund eligibility will be determined after the package is received, identified, inspected, and reviewed under our Return and Refund Policy.

14. Delivery Locations and Evidence

Depending on the address and carrier, a package may be delivered to:

A front door, porch, or other safe location
A mailbox or parcel locker
An apartment mailroom
A reception desk or building-management office
An authorized carrier access point
A household member or authorized recipient
A location selected or approved through the carrier

Available delivery evidence may include:

Tracking status
Delivery date and time
Carrier scans
Delivery photographs
Signature confirmation
GPS or location information supplied by the carrier
Mailroom, reception, locker, or access-point records
Carrier and customer communications

Carrier delivery confirmation is evidence that we will consider, but it does not prevent us from investigating a genuine delivery concern and is not treated as automatically conclusive in every case.

15. Signature Confirmation and High-Value Orders

We may require signature confirmation or another delivery-verification method for certain orders based on:

Order value
Product type
Delivery location
Carrier availability
Payment-provider requirements
Fraud or security indicators
Previous delivery concerns

Where a signature is required, an authorized person must be available to accept the package.

After an unsuccessful delivery attempt, the carrier may hold or redirect the package to an authorized pickup location.

Failure to sign for or collect a package may result in return-to-sender handling and reasonable reshipment costs.

A customer-requested signature waiver, carrier release, safe-location instruction, address redirect, or pickup-location selection may be considered when reviewing a later delivery concern.

16. Delivered but Not Received

If tracking states that a package was delivered but you cannot locate it:

Check the delivery location and surrounding area.
Check with household members and neighbors.
Check with reception, mailroom, locker, or building-management personnel.
Review any delivery photograph or carrier notice.
Confirm that the address supplied with the order was correct.
Contact the carrier where requested.
Notify Vita Asana promptly.

We may review carrier tracking, delivery photographs, scans, signature records, location information supplied by the carrier, address records, and carrier-investigation findings.

Where reasonably necessary, we may request a signed non-receipt statement, confirmation of the delivery address, completion of a carrier claim, or other information relevant to the investigation.

A police or incident report will be requested only where reasonably necessary based on the circumstances, such as credible evidence of post-delivery theft or a carrier requirement.

If the investigation confirms nondelivery or misdelivery, we will provide an appropriate resolution, which may include replacement or refund.

A package stolen after valid delivery is not automatically eligible for a refund or replacement. We will review genuine reports individually while preserving any right that cannot lawfully be excluded.

17. Damaged Packages or Products

Inspect the package and product promptly after delivery.

If an order arrives damaged, please contact us within 48 hours when reasonably possible. This requested reporting period helps preserve carrier and packaging evidence but does not reduce the 30-day return window or any non-waivable consumer right.

Please provide:

Your full name and order number
A description of the damage
Clear photographs of the product
Photographs of the outer and internal packaging
A photograph of the shipping label
Video where reasonably necessary to demonstrate the issue

Do not discard, repair, alter, dismantle, return, donate, or dispose of the product, packaging, labels, accessories, or included components while the matter is being reviewed unless we instruct you otherwise.

Depending on the findings, the available resolution may include replacement components, a replacement product, return authorization, an agreed partial refund, or a full refund.

Product defects and return eligibility are further governed by our Return and Refund Policy.

18. Order Verification and Shipping Holds

Some orders may be placed on a temporary verification hold to protect customers and prevent unauthorized transactions.

We may request confirmation of:

Customer identity
Payment authorization
Billing address
Shipping address
Telephone or email information
Other information reasonably necessary to validate the transaction

We will request only information reasonably necessary for the review.

If verification affects our ability to dispatch within the represented timeframe, we will provide the delay, consent, cancellation, or refund options required by applicable law.

19. Returns Relating to Shipping

All returns require prior written authorization.

Do not return a product to:

The address printed on the original shipping label
The original sender address
A supplier
A carrier facility
Our Romanian registered office
Our Sugar Land facility without written authorization

Our primary U.S. fulfillment and authorized returns facility is:

Vita Asana
12900 W Airport Blvd
Sugar Land, TX 77478
United States

This facility is not a retail store, showroom, registered company office, or walk-in customer-service location.

Written return instructions will confirm the exact authorized U.S. destination for your return. In limited operational circumstances, another authorized U.S. processing facility may be designated. Customers will not be required to return a product outside the United States.

Return eligibility, condition requirements, costs, inspections, and refund timing are governed by our Return and Refund Policy.

20. Privacy

We may share the information reasonably necessary to fulfill and deliver an order with authorized warehouses, fulfillment partners, carriers, payment providers, fraud-prevention providers, and customer-support services.

Our handling of personal information is described in our Privacy Policy.

21. Changes to This Policy

We may update this policy to reflect changes to our shipping destinations, processing schedules, delivery estimates, carriers, fulfillment operations, charges, or legal obligations.

The updated version will display a revised “Last updated” date.

The version in effect when an order was submitted will generally govern that order unless a later change is required by law, agreed with the customer, or more favorable to the customer.

22. Contact Information

For help with shipping or delivery, contact:

Store name: Vita Asana
Legal company: VITA ASANA SRL
Company number: 40630208
Email: contact@vita-asana.com
Phone: +1 (325) 275-0218
Contact form: Contact Us
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
Saturday–Sunday: Closed
Typical response time: 24–48 hours on business days

When contacting us about shipping, include your name, order number, order email address, tracking number, and a clear description of the concern.

Complete company and facility details are available in our Contact Information.