FAQs

Frequently Asked Questions

Find answers about Vita Asana products, orders, delivery, returns, payments, and customer support.

For assistance with an existing order, please include your order number when contacting us.

Shipping and Delivery

Where does Vita Asana deliver?

Vita Asana currently delivers to eligible addresses within the United States.

We do not ordinarily deliver outside the United States or to P.O. boxes, APO, FPO, DPO, or U.S. territory addresses unless the address is accepted during checkout.

Complete eligibility information is available in our Shipping Policy.

How much does shipping cost?

Free Standard Shipping is available on eligible U.S. orders.

Any alternative shipping methods, optional services, costs, and order-specific estimates will be displayed during checkout. The option displayed and selected during checkout controls if it differs from the general information on this page.

When should my order arrive?

Our general Free Standard Shipping estimates are:

  • Order cutoff: 12:00 p.m. Eastern Time

  • Processing: 0–2 business days

  • Transit: Approximately 7–9 business days

  • Estimated total: Approximately 7–11 business days

Business days are Monday through Friday, excluding applicable U.S. public holidays and warehouse or carrier closures.

Delivery dates are estimates rather than guarantees. Weather, carrier operations, product availability, address verification, peak periods, and other circumstances may affect delivery.

Where will my order ship from?

Vita Asana processes orders through a network of authorized warehouses, product suppliers, fulfillment providers, distribution partners, and carriers.

Depending on product availability, an order may be prepared or dispatched from a domestic or international fulfillment location. Vita Asana currently delivers only to eligible U.S. addresses and remains responsible for customer service and administration of your order.

How can I track my order?

After dispatch, we generally send a shipping-confirmation email containing the available tracking information.

You can also use our Track Your Order service.

Tracking may require 24–72 hours to begin showing movement after a label is created. A label notification does not necessarily mean that the carrier has already physically scanned or transported the package.

Why did only part of my order arrive?

Orders containing multiple products may be:

  • Sent in separate packages

  • Processed by different facilities

  • Transported by different carriers

  • Dispatched on different dates

Review every tracking number associated with your order before reporting an item as missing.

Which carriers do you use?

Depending on the product, package, destination, and fulfillment location, an order may be delivered by:

  • UPS

  • FedEx

  • USPS

  • Regional carriers

  • Authorized local delivery providers

We cannot guarantee a particular carrier unless it is expressly identified during checkout or in your shipping confirmation.

Can I change my address or cancel my order?

Contact us immediately at contact@vita-asana.com and include your order number.

We will try to help, but a cancellation or change cannot be guaranteed after an order:

  • Enters fulfillment

  • Is allocated to a facility

  • Is prepared or packed

  • Receives a shipping label

  • Is transferred to a carrier

A change or cancellation is effective only after Vita Asana confirms it in writing. Refusing delivery is not a substitute for an approved cancellation or authorized return.

Additional terms are provided in our Shipping Policy and Terms of Service.

What should I do if my package is delayed?

Check the tracking information first. Contact us if:

  • The estimated delivery range has passed

  • Tracking has not updated for an unusual period

  • The carrier reports a delivery exception

  • The tracking information appears incorrect or conflicting

Send your order number and tracking number to contact@vita-asana.com or use our Contact Us form.

What if tracking says delivered but I cannot find the package?

Please:

  • Check the stated delivery location and surrounding area

  • Ask household members or neighbors

  • Check with reception, mailroom staff, or building management

  • Review any carrier photograph or delivery notice

  • Check parcel lockers and authorized pickup locations

  • Confirm that the order address is correct

  • Contact the carrier where appropriate

  • Notify Vita Asana promptly

A carrier-confirmed delivery does not prevent us from investigating a genuine concern, but it does not automatically qualify an order for a refund or replacement. We review the available tracking, delivery evidence, carrier information, and circumstances.

Returns, Refunds, and Order Issues

What is the Vita Asana return period?

Eligible return requests must be submitted within 30 calendar days after carrier-confirmed delivery.

Submitting a request does not automatically mean that a return has been approved. Complete eligibility requirements are provided in our Return and Refund Policy.

What condition must a standard return be in?

For a standard change-of-mind return, the product must generally be:

  • Unused and unworn

  • Unwashed

  • Unassembled and uninstalled

  • Unaltered

  • Complete and in its original condition

  • Inside its original product packaging

  • Accompanied by all accessories, controls, cables, components, manuals, and documentation

Opening the outer shipping carton only to inspect the product does not by itself make it ineligible.

Products that have been powered on, tested, used, assembled, installed, worn, washed, altered, or placed into direct bodily contact may not qualify for a change-of-mind return. Additional restrictions apply to personal-care, hygiene-sensitive, and body-contact products.

These restrictions do not eliminate any applicable remedy for a product confirmed to have arrived damaged, defective, materially incorrect, or incomplete.

How do I request a return?

Contact us before sending the product:

Email: contact@vita-asana.com
Contact Form: Contact Us

Please provide:

  • Your name

  • Order number

  • Email address used for the order

  • Product you wish to return

  • Reason for the return

  • Current condition of the product

  • Photographs or video where requested

Do not send the product until you receive written return authorization and instructions.

Unless a different deadline is stated in your written instructions, an authorized return must generally be handed to the carrier within 14 calendar days after authorization.

Where should I send my return?

Send it only to the address provided in Vita Asana’s written return instructions.

Do not automatically send a return to:

  • The address printed on the original package

  • The original sender address

  • The company address in Romania

  • The published U.S. Fulfillment & Returns Address

  • A supplier or carrier facility

  • Another address found online

The authorized return location may vary according to the product, fulfillment route, and reason for the return.

Who pays for return shipping?

For a standard return based on a change of mind, personal preference, ordering error, or another reason not caused by Vita Asana, the customer is responsible for return shipping.

If Vita Asana confirms that the wrong product was sent, the product arrived materially damaged or defective, or another qualifying fulfillment error occurred, we will provide or approve a reasonable return method when a return is required.

Do not purchase postage expecting reimbursement unless the method and cost have been approved by Vita Asana in writing.

Vita Asana does not charge a standard restocking fee for an eligible return.

What should I do if my product arrives damaged, defective, incorrect, or incomplete?

Contact us as soon as reasonably possible, preferably within 48 hours after delivery.

Include:

  • Your order number

  • A clear description of the issue

  • Photographs of the product

  • Photographs of the outer and internal packaging

  • A photograph of the shipping label

  • Video where reasonably necessary

Keep the product, shipping carton, packaging, labels, accessories, and components while the matter is reviewed.

Do not return, repair, dismantle, modify, donate, or discard anything unless Vita Asana provides written instructions.

Depending on the circumstances, an appropriate resolution may include troubleshooting, replacement components, a replacement product, an authorized return, a refund, or another mutually agreed resolution.

Do you offer exchanges?

We do not ordinarily process direct product-for-product exchanges.

You may return an eligible product under our Return and Refund Policy and place a separate order for the preferred product.

A replacement issued for a confirmed damaged, defective, incorrect, or incomplete product is not considered a voluntary exchange.

When will my return be inspected?

Authorized returns are generally inspected within 5–7 business days after being received and identified by the return facility.

Inspection may include the product’s identity, condition, packaging, included components, signs of use, and compliance with the return authorization.

When will I receive my refund?

After an eligible return passes inspection or another refund is approved, Vita Asana will generally initiate the refund within 7 business days.

Approved refunds are normally issued to the original payment method. Your bank or payment provider may require additional time to display the funds.

Please contact us if more than 15 business days have passed since Vita Asana confirmed that the refund was issued.

Complete refund terms are available in our Return and Refund Policy.

Products, Suitability, and Reviews

What types of products does Vita Asana offer?

Vita Asana offers products across categories such as home fitness, movement, massage and relaxation, comfort, yoga, personal care, consumer wellness, hydration, kitchen, and everyday routines.

Learn more on our About Us page.

Does Vita Asana manufacture every product?

Vita Asana selects and offers products from a network of manufacturers and suppliers.

Unless expressly stated on the applicable product page, Vita Asana should not be understood to be the original manufacturer of a product.

How do I know whether a product is suitable for me?

Review the complete product page, specifications, dimensions, intended use, controls, compatibility information, warnings, and supplied instructions before purchasing or using a product.

If you need clarification about a listed feature, contact us before ordering. We cannot determine whether a product is medically suitable for an individual.

Are Vita Asana products medical treatments?

Unless expressly and lawfully stated otherwise on the applicable product page, products sold by Vita Asana are intended for general consumer, household, fitness, personal-care, comfort, or wellness use.

They are not intended to diagnose, treat, cure, or prevent a medical condition. Consult an appropriately qualified healthcare professional regarding medical symptoms, conditions, treatment, or suitability concerns.

Please review our Disclaimer.

Do all products include a warranty?

Warranty coverage is product-specific.

If a separate commercial warranty applies, its duration, coverage, exclusions, and claim requirements will be stated on the applicable product page or in the documentation supplied with the product.

If no warranty is stated, customers should not assume that a separate commercial warranty is included. This does not limit any non-waivable legal right or an available remedy for a confirmed damaged, defective, incorrect, or incomplete order.

Contact us before purchasing if warranty coverage is important to your decision.

Where do the product reviews come from?

Customer reviews displayed on Vita Asana are connected to product orders and reflect individual customer experiences and opinions.

A review does not guarantee that every customer will have the same experience or achieve the same result.

Payments and Promotions

What currency does Vita Asana use?

Prices and transactions are displayed in United States dollars unless expressly stated otherwise.

Applicable taxes and the final order total are displayed during checkout.

Which payment methods do you accept?

Vita Asana currently accepts:

  • Visa

  • Mastercard

  • PayPal

  • Apple Pay

  • Google Pay

The availability of digital-wallet options may depend on your device, browser, location, and checkout configuration.

Is checkout secure?

The Vita Asana store is hosted through Shopify and uses HTTPS connections protected by TLS.

Payments are processed through Shopify checkout and authorized payment providers. Vita Asana does not ordinarily receive or store complete card numbers or card security codes in its standard business systems.

Learn more in our Security Statement and Payment Policy.

How do I use a discount code?

Enter the code in the designated checkout field before submitting your order.

A discount has not been applied unless it appears in the final order summary. Unless expressly stated otherwise, promotional codes cannot be added after an order is placed or combined with another discount.

Privacy and Accessibility

How does Vita Asana handle personal information?

Information about collection, use, disclosure, retention, cookies, and privacy choices is available in our:

What if I have difficulty using the website?

Please contact us if a disability or accessibility-related issue makes it difficult to browse the website, obtain product information, place an order, or contact our team.

We will consider reasonable assistance or an alternative method of providing important information. Additional details are available in our Accessibility Statement.

Customer Support and Company Information

How can I contact Vita Asana?

Email: contact@vita-asana.com
Phone: +1 (325) 275-0218
Contact Form: Contact Us

Customer Service Hours:
Monday–Friday: 9:00 a.m.–5:00 p.m. Eastern Time
Saturday–Sunday: Closed

Our customer support team generally responds within 24–48 hours on business days.

Who operates Vita Asana?

Vita Asana is operated by:

Company Name: VITA ASANA SRL
Company Number: 40630208
Company Address: Str. Izvoarelor nr. 10, Sângeorz-Băi, Bistrița-Năsăud, 425300, Romania

Our U.S. Fulfillment & Returns Address is:

12900 W Airport Blvd
Sugar Land, TX 77478
United States

The U.S. location is a logistics and processing facility, not a retail store, public showroom, or customer-service office. Returns require prior authorization.

Complete details are available on our Contact Information page.

Still Need Help?

Please use our Contact Us form or email contact@vita-asana.com. Include your order number when asking about an existing purchase.