Payment Policy

Last Updated: August 26, 2026

Vita Asana is operated by VITA ASANA SRL (“Vita Asana,” “we,” “us,” or “our”).

This Payment Policy explains the payment methods, authorization procedures, transaction verification, billing practices, refunds, and payment-related terms applying to purchases made through vita-asana.com.

By submitting an order, you agree to this Payment Policy together with our Terms of Service, Privacy Policy, Shipping Policy, and Return and Refund Policy.

Nothing in this Payment Policy excludes or limits any consumer right, payment right, remedy, or liability that cannot lawfully be excluded or limited.

Payment Policy at a Glance

  • Transaction currency: United States dollars (USD)

  • Accepted methods: Visa, Mastercard, PayPal, Apple Pay, and Google Pay, where displayed at checkout

  • Final amount: The complete order total is shown before the order is submitted

  • Payment timing: Payment may be authorized, reserved, or collected when the order is submitted or verified, depending on the payment method

  • Transaction verification: Orders may undergo reasonable payment and fraud-prevention checks

  • Refund method: Approved refunds are generally issued to the original payment method

  • Cash on delivery and bank transfers: Not accepted

The complete terms are provided below.

1. Currency and Checkout Total

All product prices, discounts, shipping charges, applicable taxes, refunds, and other amounts displayed by Vita Asana are stated in United States dollars (USD).

Vita Asana currently accepts orders for delivery within the United States only.

The complete amount payable will be displayed during checkout before you submit your order. By submitting an order, you authorize Vita Asana and the applicable payment provider to process the total shown at checkout.

We will not add an undisclosed charge after your order has been submitted. Any additional payment must be separately authorized by you or required by applicable law.

If your payment account is maintained in another currency, your bank, card issuer, or payment provider may apply its own exchange rate, foreign-transaction fee, or currency-conversion fee. Vita Asana does not determine or receive these independently imposed fees.

2. Accepted Payment Methods

We currently accept the following payment methods where available during checkout:

  • Visa

  • Mastercard

  • PayPal

  • Apple Pay

  • Google Pay

The payment methods displayed during checkout are the methods currently available for that transaction.

Apple Pay and Google Pay availability may depend on your device, browser, wallet configuration, and payment-provider eligibility. PayPal transactions may also be subject to PayPal’s account, authentication, and payment requirements.

The display of a payment logo elsewhere on the website does not guarantee that the method will be available for every transaction.

Unless expressly displayed and authorized during checkout, we do not accept:

  • Cash on delivery

  • Personal checks

  • Money orders

  • Bank transfers

  • Payments by mail

  • Payments sent to our registered company or warehouse address

3. Seller and Payment Processing

Purchases made through Vita Asana are transactions with VITA ASANA SRL, trading as Vita Asana.

Payments are processed using Shopify’s ecommerce infrastructure and authorized payment providers. Depending on the selected method, processing may involve Shopify, a card network, PayPal, a digital-wallet provider, a payment processor, or your bank or card issuer.

These providers supply payment-processing or authentication services but are not the seller of products purchased from Vita Asana.

Payment providers may process information according to their own terms, privacy practices, authentication requirements, and regulatory obligations. Vita Asana’s handling of personal information is described in our Privacy Policy.

4. Secure Checkout and Payment Information

Payment information is submitted through Shopify Checkout or the selected payment provider using encrypted payment infrastructure.

Through our ordinary business systems, Vita Asana does not receive or store complete payment-card numbers, card security codes, online-banking passwords, digital-wallet passwords, or one-time authentication codes.

We may receive limited transaction information, such as:

  • Payment status

  • Payment-method type

  • Card brand

  • Final digits of a payment card

  • Billing address

  • Transaction identifier

  • Authentication status

  • Fraud-screening results

  • Refund or dispute information

This information may be used to process orders, provide customer support, issue refunds, prevent fraud, investigate unauthorized activity, respond to payment disputes, and maintain legally required records.

No website, network, or electronic payment method can be guaranteed to be completely secure. Customers should protect their devices, email accounts, payment accounts, and wallet credentials.

Never send us a complete card number, card security code, banking password, digital-wallet password, or one-time authentication code by email, telephone, voicemail, or contact form.

5. Payment Authorization and Capture

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method

  • The billing and payment information supplied is accurate

  • The selected payment method is valid

  • You authorize the total displayed at checkout

  • You authorize reasonable payment, address, authentication, and fraud-prevention checks

Using another person’s payment method without authorization is prohibited.

Depending on the payment method and processing configuration, your payment may be:

  • Authorized when the order is submitted

  • Temporarily reserved as a pending authorization

  • Collected immediately

  • Collected after transaction verification

  • Processed according to the selected payment provider’s procedures

An authorization confirms that the payment method appears capable of covering the transaction. It is not always a completed charge.

Your bank or payment provider may continue displaying a pending authorization after an interrupted, declined, cancelled, or completed transaction. The provider controls when that authorization is released.

6. Order Confirmation and Acceptance

An automated order-confirmation email confirms that we received your order. It does not necessarily mean that the payment has completed verification or that the order has entered fulfillment.

Before fulfillment, we may reasonably place an order on hold or cancel it because of:

  • Failed payment authorization

  • Reasonable fraud or unauthorized-use concerns

  • Inaccurate or incomplete customer information

  • An unavailable product

  • An obvious pricing or technical error

  • A legal or payment-provider restriction

If we cancel an order after collecting payment, we will void the transaction or issue a refund to the original payment method, as appropriate.

We will not increase the price of an accepted order without your agreement, except where required by law and separately authorized.

7. Transaction Verification and Fraud Prevention

To protect customers and payment-account holders, orders may be screened using automated and manual fraud-prevention measures.

Where reasonably necessary, we may ask you to:

  • Confirm the order by email or telephone

  • Confirm the billing or shipping address

  • Confirm that the payment-account holder authorized the purchase

  • Complete authentication through your bank or payment provider

  • Confirm limited information already associated with the transaction

We will not ask you to send a complete payment-card number, card security code, password, or one-time authentication code.

If the necessary verification cannot be completed, we may cancel the order and release or refund the applicable payment.

8. Declined or Failed Payments

Payment declines are generally issued by the bank, card issuer, wallet provider, or payment processor. Vita Asana may not receive the specific reason for a decline and cannot override a provider’s decision.

If your payment is declined:

  • Confirm that your payment and billing information is correct

  • Confirm that sufficient funds or credit are available

  • Complete any authentication requested by your provider

  • Try another payment method displayed at checkout

  • Contact your bank or payment provider for further assistance

An order with an unsuccessful payment will not enter fulfillment.

Avoid repeatedly submitting the same payment without first checking the information, as repeated attempts may create additional pending authorizations or trigger security restrictions.

9. Pending and Duplicate Charges

More than one pending entry may appear after repeated checkout attempts, interrupted payments, declined transactions, or a change of payment method.

A pending authorization does not necessarily mean that multiple completed payments were collected.

If two completed charges appear to have been collected for the same order, contact us and provide:

  • Your order number

  • The dates and amounts of the transactions

  • The final four digits of the applicable card, if relevant

  • A screenshot or statement excerpt with unrelated financial information concealed

We will investigate and refund any verified duplicate collection.

Do not send a complete payment-card number or card security code.

10. Billing Description and Unrecognized Transactions

A Vita Asana transaction may appear on your bank, card, PayPal, or digital-wallet statement using wording associated with:

  • Vita Asana

  • VITA ASANA SRL

  • PayPal

  • The applicable payment processor

  • An abbreviated version of the relevant name

The exact wording may vary according to the payment method, provider, and your financial institution’s display format.

If you do not recognize a charge that may relate to Vita Asana, compare the transaction amount and date with your order confirmation, PayPal history, digital-wallet history, and purchases made by authorized household members.

You may also contact us with the transaction date, amount, displayed description, and possible customer email address so we can investigate.

If you believe a transaction was genuinely unauthorized, notify your bank, card issuer, or payment provider promptly. Nothing in this policy limits your legitimate right to report or dispute unauthorized or incorrect payment activity.

11. Prices, Discounts and Taxes

We take reasonable steps to display accurate prices, discounts, and order totals.

A discount or promotional offer applies only when it appears in the final checkout summary. Customers should review the complete order total before submitting payment.

Applicable U.S. sales tax may be calculated according to the delivery address, product classification, and applicable tax rules. Any tax collected will be included in or added to the total displayed before the order is submitted.

If an obvious pricing, currency, or technical error materially affects an order, we may contact you for confirmation or cancel the affected item before fulfillment. Any collected payment for a cancelled item will be refunded.

Shipping terms and any applicable shipping-related charges are explained in our Shipping Policy.

12. Cancellations and Refunds

Cancellation requests should be submitted as soon as possible through our Contact Us page or by emailing contact@vita-asana.com.

Submitting a cancellation request does not guarantee that the order can be cancelled. Cancellation may no longer be possible once an order has entered fulfillment or been transferred to a shipping carrier.

If cancellation is no longer possible, you may request a return after delivery in accordance with our Return and Refund Policy.

Approved refunds are generally issued to the original payment method. After an eligible return passes inspection or another refund is approved, Vita Asana will initiate the approved refund within 7 business days.

Your bank, card issuer, PayPal, or digital-wallet provider may require additional time to display the refund. A refund may appear as a separate credit, reversal of the original transaction, or restored wallet balance.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us so we can investigate.

Refund eligibility, deductions, return conditions, and return procedures are governed by our Return and Refund Policy.

13. Payment Disputes and Duplicate Recovery

We encourage customers to contact us promptly about payment or order concerns so we have an opportunity to investigate and assist. However, you are not required to surrender any legitimate right available through your bank, card issuer, PayPal, payment provider, regulator, or applicable law.

While a payment dispute or chargeback is active, the payment provider may require the matter to be handled through its dispute process. In some cases, a separate refund through the original transaction may be temporarily unavailable while the dispute remains open.

We may provide relevant order, communication, fulfillment, tracking, return, and refund records to the payment provider when responding to a dispute.

Customers must not knowingly submit a false unauthorized-payment claim, false non-delivery claim, or duplicate-reimbursement request. A customer is not entitled to retain both a merchant-issued refund and a separate payment reversal for the same loss.

Nothing in this section restricts an honest complaint, legitimate payment dispute, regulator report, or non-waivable consumer right.

14. Changes to This Payment Policy

We may update this Payment Policy to reflect changes to accepted payment methods, checkout functionality, payment providers, fraud-prevention practices, business operations, or applicable laws.

The current version will be published on this page with a revised “Last Updated” date.

Changes apply prospectively from publication unless applicable law requires otherwise. The version in effect when an order was submitted will generally govern that transaction.

15. Contact Information

For payment or billing questions, please contact us and include your full name, order number, order email address, transaction date, amount, and a clear description of the issue.

Do not include complete payment-card information, card security codes, banking passwords, digital-wallet passwords, or one-time authentication codes.

  • Store Name: Vita Asana

  • Company Name: VITA ASANA SRL

  • Company Number: 40630208

  • Company Address: Str. Izvoarelor nr. 10, Sângeorz-Băi, Bistrița-Năsăud, 425300, Romania

  • Warehouse Address: 12900 W Airport Blvd, Sugar Land, TX 77478, United States (U.S. Fulfillment & Returns Address)

  • Email: contact@vita-asana.com

  • Phone Number: +1 (325) 275-0218

  • Contact Form: Contact Us

The warehouse address is not a payment-collection location. Do not send cash, checks, payment cards, or banking documents to either address. Returns must follow the authorization process in our Return and Refund Policy.

Customer Service Hours

Monday–Friday:
9:00 a.m.–5:00 p.m. Eastern Time

Saturday–Sunday:
Closed

Our customer support team generally responds within 24–48 hours on business days.

For our complete business details, please review our Contact Information.